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Return and Exchange Policy

GENERAL TERMS AND CONDITIONS:

  • Purchased Items for return/exchange or replacement will undergo a screening process and subject for approval of Sports Central management. All requests to shall be forwarded to inquire@sportscentral.ph
  • Return/Exchange is allowed provided items are returned in good and unused condition, with accessories, freebies, packaging and selling price tags intact. Original receipt and airway bill must be shipped together with the ordered item/s.
  • Return/exchange of item will only be allowed one time. Customer is required to double check their size via the size chart and ensure request to be final. 
  • In case of unavailability of stock of the same brand and style customer purchased, replacement of a different style, brand or colorway is allowed provided the amount purchased is equal to or above the price point of the purchased item. 
  • In case of orders with out-of-stock inventory, customer to provide replacement option of concerned item. 
  • Replacement of item should apply equal or higher price point registered in the original order. Customer to pay for the balance and applicable shipping fees.
  • Sports Central will consider the last resort to refund the purchased item if found to be irreplaceable due to damage item. Request for refund on good condition items and change of mind on original purchased item will not be entertained. 

 

RETURN/EXCHANGE PROCESS:

  • Inform Sports Central
    • Customer to send intent of return/exchange to inquire@sportscentral.ph within 7 days from receipt of item from shipping provider. A Sports Central Customer Representative will reply to you via email and mobile to discuss further steps of the process.
    • Email to contain the ff details:
      • Order Number (i.e SCXXXXX),
      • Customer's Name
      • Customer's Mobile Number,
      • Date Item was received
      • Product Photos: in good condition (front, back, top, bottom, side, sole), box, tags intact, sales invoice/official receipt and airway bill of shipping provider. 
  • Shipping Process from Customer to Sports Central:
    • Customer-Initiated Returns (i.e change size)
      • Customer will be responsible for shipping (i.e. booking and shipping fees) via their trusted courier. Metro Manila, Cavite and Rizal returns can be booked via Lalamove/Grab, while provincial returns may be returned via LBC or their chosen courier.
      • Customer to send Sports Central Customer Service the newly issued return booking details (i.e. rider’s GPS link, airway bill tracking number) for further tracking of the parcel.
    • Wrong Item Delivery - Sports Central will be responsible for scheduling pick-up of item from customer’s registered shipping address. Customer to coordinate with Sports Central Customer Service desired schedule, as needed. Sports Central shall shoulder pick-up shipping charges of wrong item delivered. 
    • Shipping Time: During Office Hours: 8:00 am - 4:00 pm Monday to Friday
    • Destination: All returns shall be returned back to the original store where the item was purchased and fulfilled. Returning an online purchase to a branch and vise-versa will not be entertained. All sportscentral.ph purchases shall be sent back to: 
SPORTS CENTRAL E-FUFILLMENT WAREHOUSE
AIRSPEED EXPRESS LOPEZ
2425 EMILIA ST., BARANGAY SAN ISIDRO, PARANAQUE CITY, 1700
  • Screening Process and Quality Inspection will apply once item has been received from customer. The following policy for inspection will apply:
    • Items for exchange must be in unused condition with accessories, freebies, packaging, and selling price tags intact. Original receipt/sales invoice and airway bill must be shipped together with the ordered item/s. 
    • Items for exchange, due to customer’s damage/mishandling of item will not be entertained.
    • Items for exchange, due to wrong size ordered by customer will be subject to the availability of the new size request.
    • Items for exchange, due to wrong size shipped by Sports Central will be accepted, subject to the availability of the new size request.
    • Items for exchange, due to factory defect or proven to be damaged upon shipment will be subject to further review of management. Photos to show full and close up shot of the item.
    • Replacement of item due to change of mind of customer to a different brand, style and yet original item bought is in good condition will not be entertained.
    • Replacement of item with the same style, brand, color way of product originally bought by customer, while stock supply last.
    • Replacement of item will not be entertained if the item was found to be an imitation of the original.
    • Socks, stockings, undergarments (i.e. sports bra, compression shorts) are not subject to replacement for hygienic purposes.
    • Replacement of damaged box will not be entertained. Sports Central does not replace packaging due to mishandling of courier service.
  • Shipping Fulfillment from Sports Central to Customer
    • Sports Central will re-book the shipping of the item back to the customer.
    • An email containing new booking number, shipping fees and additional item top-up charges, if applicable, will be indicated for customer's reference.
    • Consider 7-10 working days fulfillment depending on your location.
    • Customer Initiated Return/Exchange: Shipping fees as stated in our Shipping Policy will apply depending on customer's location. 
    • Wrong Delivery: Shipping charges are waived.
    • Confirm Receipt of Replaced Item: Customer to advise via email inquire@sportscentral.phi f item was received in good condition.

 

SOURCE:
“Prohibition of No Return, No Exchange Policy” Title III, Chapter 1, Rule 2, Section 7 DAO of 1993, R.A. 7394 “The Consumer Act of the Philippines”