Order Terms and Conditions
Kindly read through these terms and conditions before proceeding with your order.
1) FINALIZE YOUR ORDER
- Please DOUBLE CHECK the size, color, and quantity before proceeding to check-out.
- In the event that you decide to CHANGE (size, style or colorway) your ordered items, such will be accepted only if item requested for exchange is available and orders have not been booked/processed for delivery.
- Socks and undergarments (i.e. sports bra and compression shorts) are not subject for returns.
- Products are not subject for re-selling.
For complete details, please refer to our Return and Exchange policy
2) SHIPPING AND FULFILLMENT TERMS AND CONDITIONS
- We work on 7-10 working day fulfillment depending on your location. Delivery is only from Monday to Saturday, excluding Sundays and Holidays. *Cash-on-Delivery is only valid on serviceable areas of our logistics partners.
- Please ensure your shipping and mobile contact details are complete and correct inclusive of house number, street, barangay, city, country, and zip code.
- Shipping rates apply based on volumetric weight and shipping location. Please see our shipping rates below:
1 - 1.9
2 - 2.9
3 - 3.9
4 - 4.9
5 - 5.9
6 - 6.9
7 - 7.9
8 - 8.9
9 - 9.9
10 - 10.9
13 - 13.9
19 - 19.9
20 - 20.9
- We have AIRSPEED, 2GO and LBC as our partner couriers to fulfill shipment of your parcel. For provincial orders, branch pick-up is available upon special arrangement or for areas out-of-delivery or island shipment by our courier partners. To know more, pls email us at email@example.com.
Sports Central accepts credit card, debit card, GCash, Grabpay, online bank transfer/deposit and over-the-counter payments. Refer to link above for more details.
For a smooth-sailing transaction and faster delivery, Sports Central highly suggests for your orders to be paid (i.e credit card, debit card, GCash, GrabPay, over-the-counter, online banking) prior to processing for shipment.
CASH-ON-DELIVERY TERMS AND CONDITIONS
- COD is valid within serviceable areas of our logistics provider.
- COD orders that do not fall under these non-serviceable areas will automatically be cancelled.
- Kindly note that there is a PhP 20,000 maximum limit for COD orders. Any order beyond the said amount is considered as bulk order and shall be dealt separately.
- Cash payment will be collected by our partner courier. The courier service will release the ordered items to you upon receipt of your payment. In return, a sales invoice will be issued.
- Sports Central has the right to set certain limitations on the use of COD for any valid reason deemed by Sports Central.
6) SPECIAL ORDERS
- For wholesale/bulk orders, please contact us at firstname.lastname@example.org.
- International orders are currently not accepted.
7) RETURN EXCHANGE
Please refer to our Returns and Exchange policy for a step-by-step process in mobilizing your returns. Pls email us at email@example.com to submit your request.
8) CANCELLATION POLICY
Please refer to our Cancellation Policy for complete details.
Cancellation by customer may be entertained provided item has not been shipped to our partner courier. Please send a request immediately to firstname.lastname@example.org to state the reason for cancellation.
Sports Central has the right to cancel the order based on online shopping policies stated.
9) REFUND POLICY
Issuance of the refund amount shall be allowed if the purchased item is found to be irreplaceable due to damage item. The amount shall be refunded net of discounts. Request for refund on good condition items and change of mind on original purchased item will not be entertained.
Starting November 2023, Sports Central will issue REFUND VOUCHER that will allow the customer to use for purchase of any item at sportscentral.ph. This gives the customer lesser waiting time in receiving the refund amount. The Refund Voucher is valid for a specified period and shall be received via customer's email from our SCI Customer Service Personnel.
Any refund requests crediting the amount back to customers' credit, debit, GCASH/GRAB account/s are subject for approval of Sports Central. Approval of returning the amount shall be the last resort only if REFUND VOUCHER method is not applicable due to system or platform glitch. Policies on this approach will differ based on payment method used. See below refund lead time and how the amount will be returned to customer.
Please refer to our Refund Policy for complete details.
For other concerns, please email us at email@example.com